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We live and work in exciting times - revolutionary times. Technology continues to recast the media industry.

The extraordinary advance of affordable personal digital technology and the stellar rise of social networks are both distrupting and transforming the media market making this a unique moment to be involved in the convergence sectors we focus on.

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Friday, 13 July 2007

Customer Loyalty

Having been faced with a large hotel and flights bill this morning, from SAS Airlines, and Radisson SAS hotels, I'm now keen to see whether either business recognises my custom. Both have name and address, but neither bothered to ask whether I was returning to Copenhagen in the near future. I'm here, I could be loyal, all they have to do is recognise and promise to reward in future. Willing to bet that I get no communication from either in the next few days. If not, then the Phoenix Hotel gets the business from now on, and I'll fly with whoever is cheapest out of City Airport

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